SuperCarers

SuperCarers benefit for Vitality members 

What services do SuperCarers provide for Vitality members?

• CareCoach
  Care experts will give you advice on a range of topics, including what support is available to you, what services are suited to your care needs and what products could help with your independence.
• CareMatch
  SuperCarers use technology to match you to your most suitable care solution. These can include independent care workers, registered care providers or suitable care homes.
• Care fee discount
  Initial 20% discount on ongoing care.

Important Information

• To be eligible for SuperCarers’ CareCoach and CareMatch service, the Benefit or the Increased Benefit, you must hold one or more of the following at the time of use:
   - Any in force VitalityHealth insurance product including Personal Healthcare Plan,  Business Healthcare Plan and Corporate Healthcare plan;
   - Any in force VitalityLife insurance product including VitalityLife Plan, VitalityLife Essential Plan, Vitality Mortgage Plan, Business Protection Plan and Relevant Life Plan; or
   - Any in force VitalityInvest product including Stocks and Shares ISA, Junior ISA and Retirement Plan.
• The maximum, cumulative discount of the Benefit and the Increased Benefit is 20% for the first £3,000 of ongoing care, equivalent to a maximum discount of £600.
• The Benefit or the Increased Benefit can only be used once per person for ongoing homecare needs and where more than one care recipient resides in the same home, once per household for ongoing care needs.
• The Benefit and Increased Benefit shall be applied as follows: • Once eight consecutive weeks of ongoing homecare have been provided, the 20% discount will be applied to the customer’s next invoice • If a customer has not reached the : (i) £1,000 spend threshold for the Benefit; or (ii) £3,000 spend threshold for the Increased Benefit; when this invoice is issued the discount will be applied to subsequent invoices until the maximum discount is reached.
• SuperCarers’ service, the Benefit and the Increased Benefit are non-transferable, non-exchangeable and there is no cash alternative. The Benefit and the Increased Benefit can only be redeemed for ongoing home care facilitated by SuperCarers.
• SuperCarers’ service, the Benefit and the Increased Benefit are provided on an ‘as is’ basis and are dependent on the availability and capacity of SuperCarers and their partners. The service is subject to a “fair usage” policy.
• Vitality is facilitator of the SuperCarers’ service, the Benefit and the Increased Benefit and is not the direct provider of the services. If you or your immediate dependents decide to exercise your right to use SuperCarers’ service, the Benefit or the Increased Benefit, you will form a contract directly with SuperCarers.
• Vitality disclaims all liability for the services provided by SuperCarers and quality thereof and any other services and/or product offered by SuperCarers.
• SuperCarers is responsible for all aspects of the Coach and CareMatch services. If you have any concerns or complaints about SuperCarers, the services, or SuperCarers’ other products and/or services, you should contact SuperCarers directly by calling 080 8196 0909.
• The offer of SuperCarers’ service, the Benefit or the Increased Benefit is not to be interpreted as a recommendation by Vitality of the services, the Benefit, the Increased Benefit or SuperCarers’ other products and services. 

Details correct as of June 2021. Terms and conditions apply at vitality.co.uk/member.