Caffè Nero FAQs

To be eligible for a weekly handcrafted drink and 25% off selected food, you must have one of the following plans: 

• Any personal health insurance plan
• Any business health insurance plan, excluding Vitality at Work and Essentials plans
• Any corporate healthcare plan or healthcare trust with Vitality Plus
• A VitalityLife product with Vitality Plus 
• Any Retirement Plan in drawdown with Vitality Plus
• Any car insurance plan.

To be eligible for 50% off a handcrafted weekly drink, you must have one of the following plans:   

• Vitality at Work Business, Vitality at Work Enterprise or Vitality Essentials
• A VitalityLife product with Vitality Select
• Invest: Select plan
• Corporate healthcare without Vitality Plus. 

Yes, to receive your Caffè Nero reward, you’ll need to download the Caffè Nero app and create an account. Once you have an account, come back to the Vitality Member Zone to link your accounts.

Download the Caffè Nero app

You can get any sized hot or cold drink – including Speciality Drinks and Extras – handcrafted by a Caffè Nero barista. This includes drinks such as tea, coffee or hot chocolate.

Drinks such as bottled water are excluded from the offer.

No, your Caffè Nero reward can only be used for a drink that has been made for you, such as a coffee, tea or hot chocolate.

Once you’ve earned 12 Healthy Living activity points or 32 Good Driving points, between Monday and Sunday, you’ll be able to get 25% off selected food at Caffè Nero from Thursday the for the following seven days. This discount will last the whole week from the Thursday you receive the reward. Exactly the same as your drink reward.

To use your food discount, scan the QR code in your Caffè Nero wallet when you pay and your 25% discount will be applied.

Link an eligible activity tracker to the Vitality Member app to start earning activity points. 

Pick up points by working out at a partner gym, joining a parkrun, walking, running, cycling or swimming by using a linked activity tracking device.

How to earn activity points

Once your drink has been added to your Caffè Nero wallet you need to redeem it within seven days. If you don’t, it will expire. The expiry date is shown on the voucher in the Caffè Nero app.

Once you’ve earned 12 Vitality activity points, between Monday and Sunday, you’ll be able to collect your drink from Thursday the following week. This is provided you’ve completed your Health Review, earned 12 Vitality activity points and linked your Caffè Nero account to Vitality by Sunday.

From then on, if you earn 12 activity points, your drink will be added to your Caffè Nero wallet each Thursday. We’ll send you an email to let you know you’ve earned a Caffè Nero reward – you can check we have the correct email address on the ‘My Details’ page.

Visit the Caffè Nero store locator to find your nearest shop.

If you earn 40 activity points between the first and last day of the calendar month, you’ll get a voucher for your coffee, and a voucher for 50% off on up to four other coffee products. Your vouchers will appear from 10th working day of the following month, in the ‘Wallet’ section of your Caffè Nero app. Simply select ‘Wallet’ in your navigation bar and then tap on ‘Vouchers.’ Browse your available vouchers by swiping left. All vouchers are sorted by expiry date.

No, your vouchers can be used independently.

You can get one single bag or box of the following products:

• Ground coffee for filter
• Whole coffee beans
• Decaffeinated ground coffee
• Ground coffee for espresso
• Coffee capsules – Classico decaffeinated (10 capsules)
• Coffee capsules – Classico original blend (10 capsules)
• Coffee capsules – Peru (10 capsules)
• Coffee capsules – Ethiopia (10 capsules)
• Coffee capsules – Guatemala (10 capsules)
• Coffee capsules – Napoletano (10 capsules).

Yes, however as a Vitality member you pay a discounted rate of £2.50 (standard P&P £3.50). If your order exceeds 2kg, the delivery fee will be higher.

You can redeem your voucher on a maximum of four items from the same range as your Coffee at Home voucher, any additional items added to your cart will be charged at full price.

Yes, however as a Vitality member you pay a discounted rate of £2.50 (standard P&P £3.50). If you use both your Coffee at Home and 50% Off Online vouchers at the same time, only one postage rate will apply. If your total order is above 2kg then the standard rate for this weight will apply (currently £6.99).

• Visit www.onlineshop.caffenero.com (via the App or online)
• Browse the store and add the items to your ‘Cart’
• Checkout via Yoyo, sign-in with the account details you registered with Vitality and Caffè Nero and your vouchers will be visible on the Payment Approval page
• Click ‘Add Voucher’ and then select the voucher(s) you wish to use. The order will be discounted and you can continue to pay. 

Please note you will need to checkout with the payment card linked to your Caffè Nero/Yoyo account.

Your voucher will be valid until the last day of the month it is awarded in. You can see the expiry date on the voucher in the Caffè Nero app.